3677367 - Error "The document you want to upload has the MIME type. Documents with this MIME type are not allowed to be uploaded according to the settings made in your solution configuration"

When manually uploading files with the extension .heic in the attachments area of tickets, the system shows the error message:

"The document you want to upload has the MIME type . Documents with this MIME type are not allowed to be uploaded according to the settings made in your solution configuration."

However, email tickets with the same file type (.heic) are accepted without error.

SAP Cloud for Customer core applications

MIME type error, file upload error, manual ticket upload, email ticket creation, .heic, MIME type configuration, attachment error, SAP Cloud for Customer, manual upload issue, email attachment failure , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , Problem