SAP Knowledge Base Article - Preview

3677368 - Email open or email click activity not updating in contact profile in SAP Emarsys

Symptom

Email open / click activity is not displayed in the "Data and Activity Summary" tab of contact profile.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP Emarsys Customer Engagement

Product

SAP Emarsys all versions

Keywords

email click activity, emarsys UI, email open activity, contact profile, open data, data & activity summary, background job, email interactions, tracking links, email analytics, click activity not displayed , KBA , CEC-EMA-CON , Contacts & Contact list , Problem

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