SAP Knowledge Base Article - Public

3677627 - Address Portlet: Preview Section Shows Last Saved Country Template for All Address Types - Onboarding

Symptom

  • When maintaining multiple addresses of different address types (e.g., Payroll and Benefits) with different countries, the preview section incorrectly displays the field template of the last saved address for all address types.
  • For example: 
    Address type: Payroll - Country: United Kingdom
    Address type: Benefits - Country: China
  • After saving both entries and clicking Continue, the preview section incorrectly applies the field template of the last entered address type (e.g., China - Benefits) to all addresses.
  • When selecting Edit, the correct country-specific fields for each address type are displayed again.
  • This behavior appears to be a UI display issue and is not specific to a single instance, as it was replicated in both the customer’s and the sales demo instances.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in to the instance.
  2. Go to the Onboarding Dashboard.
  3. Locate the candidate and open the Pending PDC Step or New Hire Data section.
  4. Navigate to the Address section.
  5. Add two address types with different country selections, for example:

    Address Type: Payroll → Country: United Kingdom

    Address Type: Benefits → Country: China

  6. Save both entries and click Continue.
  7. Observe that the preview displays the field layout of the last entered address (e.g., China - Benefits) for all address types.
  8. Click on Edit again.
  9. The correct country-specific fields for each address type are displayed.

Cause

Known limitation - Regression Issue

Resolution

  1. Confirm that the issue described is a known system limitation.
  2. Verify that the behavior occurs after switching to view mode and does not cause any functional impact or data loss.
  3. Confirm that the correct country-specific fields are displayed again when selecting Edit.
  4. Product Team is aware of this limitation and will evaluate it for potential correction in a future release.

Keywords

multiple address types, preview section, field template issue, address types display error, UI display issue, SAP SuccessFactors Onboarding, personal data collection, address preview error, country-specific fields, regression issue, known limitation , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding 2511