SAP Knowledge Base Article - Public

3677748 - User Photo Missing on Proxy Search After H2 2025 Release

Symptom

  • When proxying into another user’s account, the user photo is not displayed on proxy search.
  • If the user refreshes the page or modifies the search field, the photo appears.

Environment

SAP SuccessFactors HCM suite - 2H 2025

Reproducing the Issue

  1. On the home page, click on your profile picture icon
  2. Select Proxy Now
  3. In the proxy search field, type the target user’s name
    • Notice that instead of the profile photo, a blue placeholder icon is displayed
  4. Remove or add a character in the search field
    • he profile photo is then displayed correctly

Cause

This is under investigation with engineering team.

Resolution

We will update this documentation as soon as we identify the cause of the behavior.

Keywords

KI2H2025, Employee photo, proxy, missing photo, people profile, photo not loading, H2 2025 release, profile picture, SF, SFSF, Successfactors. , KBA , LOD-SF-PLT-PRX , Proxy , Bug Filed

Product

SAP SuccessFactors HCM Core 2511