SAP Knowledge Base Article - Preview

3678063 - Q&A AI Agent not updating custom field in SAP SSCv2 Cases

Symptom

Q&A AI Agent is not updating the selected record (custom field) in SAP SSCv2 cases.


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Environment

SAP CX AI Toolkit with SAP Sales and Service Cloud V2

Product

SAP CX AI Toolkit 1.10.0 all versions ; SAP Service Cloud Version 2 all versions

Keywords

q& ai agent, sap sscv2 cases, custom field update, cx ai toolkit, playground step, ai agent instructions, sap service cloud version 2, case, c4c v2 , KBA , CEC-AIT , SAP CX AI Toolkit , Problem

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