SAP Knowledge Base Article - Preview

3678213 - CX AI Toolkit AI Tool/Agent Playground step allows selection of only one entity for testing

Symptom

  • The AI Tools or AI Agent Playground step in the CX AI Toolkit allows selection of only one service case/sales opportunity ID for testing.
  • The functionality does not support selection of two or more case/opportunity IDs simultaneously for testing.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


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Environment

SAP CX AI Toolkit

Product

SAP CX AI Toolkit 1.10.0 all versions ; SAP Cloud for Customer core applications all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

cx ai toolkit, ai toolkit, case id selection, playground step, single entity testing, multiple case testing limitation, sap cx ai toolkit functionality, testing case id, testing opportunity id , KBA , CEC-AIT , SAP CX AI Toolkit , Problem

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