3678443 - Dropdown with all options not showing in Directory Search after 2H 2025 release

• In Directory Search advanced search, dropdown with all options are not showing for the fields
• The old directory search had dropdown options which are no longer available

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite

1. Access the system
2. Navigate to Directory Search
3. Observe that the options no longer show in dropdown for any field

Old Directory Search

New version:

The search UI component experience changed with the 2H 2025 release with Enhanced People Search.

As of now, dropdown lists are no longer available, and the system supports autocomplete search with Enhanced People Search.

The Product Team plans to replace the current behavior with a new multiple combo box that will include dropdown options even without a keyword in the 1H 2026 release.

• KBA 3667599 - Advanced Search Results under directory search for Person ID field is not supporting partial search after release - 2H 2025
• KBA 3618484 - Advanced Search Directory: Search button remains grayed out after an error "Entry not valid" on a field
• SAP Help Portal - Directory Search
• SAP Help Portal - Enhanced People Search is Now Available
• SAP Help Portal - Enabling Search Fields for Directory Search on Enhanced People Search

directory search, dropdown missing, picklists not appearing, advanced search, 2H 2025 release, autocomplete search, multiple combo box, enhanced people search, search UI change, SAP SuccessFactors , KBA , LOD-SF-PLT-SRH , Search , LOD-SF-EP-DIR , Employee Directory Search , Problem