3678453 - Award certifcate displaying incorrectly in employee's award history - Rewards & Recognition

When creating a template in Document Generation, the HTML displays correctly, but when the template is used for Spot Awards, employees receive certificates that are improperly formatted.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Rewards & Recognition

1. Go to Manage Document Template
2. Create new template
3. Add HTML to Template Content
4. Use that template created for a Spot Award Program
5. Send an award
6. As the nominee, go to award history and check the certificate -> it shows an incorrect format

A background image URL was added to the template, but the URL is currently a security-wrapped link routed through URL Defense. These types of URLs require special handling and cannot directly serve image content, which is why they are unsupported by the getSpotAwardCertificate API.

Update the template to use a direct image URL instead of a security-wrapped URL to ensure the image loads correctly on the certificate.

spot, award, reward, nominee, employee, user, certificate, template, html, incorrect, format, document, generation, manage , KBA , LOD-SF-RNR-ADM , Admin Tools, Program Setup & Object Permissions , Problem

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM Suite all versions