SAP Knowledge Base Article - Public

3678570 - Login get hang in sap analytics cloud tenants with SSO and non-SSO configurations

Symptom

  • The issue involves login failures in SAP Analytics Cloud (SAC) tenants.
  • Login is successful in some cases depending on timing, but generally fails.
  • The problem affects SAC tenants with both SSO and non-SSO configurations.

Environment

  • SAP Analytics Cloud 2025.14.23 (Client)
  • SAP Analytics Cloud 2025.14.21 (Server)

Reproducing the Issue

  1. Attempt to log in to SAP Analytics Cloud (SAC) via SSO.
  2. Observe that login fails in most cases, but is successful in some instances depending on timing.

Cause

Resolution

Clear the browser cache solved the issue in this case.

Keywords

login failure, sac tenants, sso configuration, non-sso configuration, authentication issue, login issue, sac access problem, har trace, sap analytics cloud , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem

Product

SAP Analytics Cloud all versions