3678652 - Failed to create interaction from incoming call due to custom logic validation error

• When a user receives and accepts an incoming CTI phone call or manually attempts to create a phone call interaction, the system displays the error message: "Failed to create an interaction".
• The following error code and validation messages are displayed:
  • Error Code: phoneService.1040
  • Details:
    • phoneService_propertyValidation.1004: "Enter Owner ID."
    • phoneService_propertyValidation.1004: "Enter Account."
    • phoneService_propertyValidation.1004: "Enter Account ID."
    • phoneService_propertyValidation.1004: "Enter Contact."
    • phoneService_propertyValidation.1004: "Enter Contact ID."
    • phoneService_propertyValidation.1004: "Enter Call Results."
    • phoneService_propertyValidation.1004: "Enter Sales Organization."
    • phoneService_propertyValidation.1004: "Enter Sales Organization ID."
• The CTI is functioning correctly, and the contact is identified within the Customer Hub. However, the interaction fails due to validation errors on certain fields.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0 

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