3679025 - Self-Service Work List Display Cases for which Case Type Is Not Set with Self-Service Flag

Symptom

You notice that in the Self-Service work list, all cases in the system are displayed for the logged-in user, even the ones where the case type is not set to use the "Self-Service" flag.

Environment

SAP Service Cloud Version 2.

SAP Enterprise Service Management.

Product

SAP Enterprise Service Management all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Employee, Reporter, Cases, Case, List, Case List, All Cases, Self, Self-Service, Service, Self Service, Case Type, Type, Flag, True, False, Self-Service Flag, V2, Version 2, SAP Service Cloud Version 2, ESM, Enterprise Service Management, , KBA , CEC-CRM-SELF , ESM support for Self-Service module , How To

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