SAP Knowledge Base Article - Preview

3679174 - Some In-person Interactions are missing from the Timeline of a Business Partner

Symptom

  • Interactions of in-person type are missing on the timeline in Individual Customer view or Accounts.
  • The timeline does not display all expected In-person Interactions.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Keywords

missing interactions, timeline issue, in-person interactions, individual customer, SAP Sales Cloud, SAP Service Cloud, timeline missing entries, interaction bug, timeline display issue, interaction filter, customer timeline , KBA , CEC-CRM-TIM , Timeline for SAP Sales/Service Cloud , Problem

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