SAP Knowledge Base Article - Public

3679289 - Rule not triggered during process - Onboarding

Symptom

During the onboarding process, an error message is expected to be triggered based on the rule conditions

Environment

SAP SuccessFactors Onboarding

Cause

Condition not met

Resolution

Make sure that any condition from the rule is being satisfied.

For example if condition is Job info group = middle, this value need to be provided before the step is triggering the rule. Meaning candidate data has to have the value to rule condition be properly satisfied.

The Manage Data > Rule trace can be used to trace the rule.

Keywords

onboarding, error message, employee, personal data collection, rule condition, onboarding process, PDC step, data submission, rule adaptation, onb, obx, rule, trace , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions