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3679345 - Unsubscription of SAP Build Code get failed in BTP Cockpit

Symptom

  • Unsubscribe SAP Build Code, but it fails with error message: 
    Couldn't unsubscribe from SAP Build Code. Please try again. If the problem persists, open a support case using the component: CA-BLC.

  • Reproduce the issue and collect HTTP trace as below KBA:
    KBA 1990706 - How to capture an HTTP trace using Google Chrome or MS Edge (Chromium)
    In the HTTP trace, there is a request:
    https://apac.cockpit.btp.cloud.sap/ajax/xxxxxxxxxxxx/cf-<region>/xxxxxxxxxxxx/getCFSaaSApplications/...
    It contains below response:
    {
            "name": "build-code",
            "title": "SAP Build Code",
            "description": "SAP Build Code leverages ready-to-use SAP services and generative AI capabilities to simplify the development of SAPUI5, SAP Fiori, and CAP applications running on SAP BTP using the Cloud Foundry runtime.",
            "shortDescription": "SAP Build Code leverages ready-to-use SAP services and generative AI capabilities to simplify development. ",
            "type": "APPLICATION",
            "license": "FREE",
            "state": "UNSUBSCRIBE_FAILED",
            ......
            "incidentTrackingComponent": "CA-BLC",
            "createdDate": "xxxxxxxxxxxx",
            "modifiedDate": "xxxxxxxxxxxx",
            "stateDetails": {
                "message": "unsubscribe failed. Error: un-subscribe failed in delete callback. Parameters: rootSubscription: RootSubscription : { xsuaaAppId, consumerTenant, subdomain}. Error description: CorrelationId:xxxxxx, Please open a support case for application/service SAP Build Code with appName: build-code, using the component: CA-BLC. Failed to call callback.... Callback response: Can't unsubscribe while the following services are still used: SAP Alert Notification service, Mobile Services. status code: 400 BAD_REQUEST"
            }.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Build Code
  • SAP Business Technology Platform - BTP

Product

SAP Build Code all versions ; SAP Business Technology Platform all versions

Keywords

sap build code, unsubscribe failed, service instance dependencies, ca-blc, unsubscribe error, delete callback error, sap btp cockpit, instance and subscriptions, sap build code unsubscription, 400 bad request, failed to call callback , KBA , CA-BLC , SAP Build Code , BC-CP-CPT , SAP BTP Cockpit [Feature Set B] , Problem

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