3679395 - Credit Memo Quantity is Showing Zero for Credit Memos in the Invoice Volume Report

In the Invoice Volume report, some credit memo invoices are showing zero in the key figure Credit Memo Quantity, while some are showing correct quantity as per the document.

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Go to the Reports view.
3. Open the Invoice Volume report. 
4. In the Selection, search the credit memo ABC and DEF, click Apply. (ABC, DEF represents the credit memo ID)
5. In the View, add Key Figure field Credit Memo Quantity. 
6. In the report, the Credit Memo Quantity is correct for ABC but Zero for DEF.  Both credit memos are maintained quantities in the Items tab in the document.

Credit Memo ABC is from return process, there is no reference to another invoice, hence the credit memo quantity is captured and displayed in the report.

Credit Memo DEF is from manual credit memo request, this manual credit memo request is created as follow-up from an existing customer invoice. In credit memo with reference to another invoice quantity is extracted as zero to make the overall invoices quantity consistent.

For example, invoicing has already taken place in one invoice and again if in credit memo the quantity is extracted as 1 again , it total it would sum up that quantity of 2 was invoiced in total which is not the case. Only for manual credit memo or invoice with reference to invoices this is the behavior. This is to maintain consistency in the overall invoices quantity in reports. 

This is the current designed system behavior.

KBA: 2850976 - Customer Invoice Volume Report Shows Incorrect Quantity

"Credit Memo Quantity"; Invoice Volume; zero; empty. , KBA , SRD-CRM-INV , Customer Invoicing , Problem