Symptom
After configuring workflow with Approval and Reject action, they are not visible on Quote after quote is submitted for approval.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Configure workflow with Approve and Reject in the Awaiting for Approval Tab
- Set all needed permissions for the actions
- Create a Quote
- Submit it for approval
- As approver, open the quote in the Awaiting for Approval Tab
- Approve/Reject not visible on Quote.
Cause
Expected Behavior.
Resolution
- Approve and Reject actions are only available in Approvals Page
- In order to get to Approvals Page it is required to configure the action Request Approval and configure needed permissions.
See Also
Keywords
KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To
Product
SAP CPQ 2024
SAP Knowledge Base Article - Public