SAP Knowledge Base Article - Public

3679639 - Approval action button is not visible in Quote

Symptom

After configuring workflow with Approval and Reject action, they are not visible on Quote after quote is submitted for approval. 

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Configure workflow with Approve and Reject in the Awaiting for Approval Tab
  2. Set all needed permissions for the actions
  3. Create a Quote
  4. Submit it for approval
  5. As approver, open the quote in the Awaiting for Approval Tab 
  6. Approve/Reject not visible on Quote.

Cause

Expected Behavior.

Resolution

  • Approve and Reject actions are only available in Approvals Page
  • In order to get to Approvals Page it is required to configure the action Request Approval and configure needed permissions.

See Also

Keywords

KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To

Product

SAP CPQ 2024