Symptom
When trying to nominate a user for a spot award, you encounter an error message:
"This employee does not have a budget holder."
Environment
- SAP SuccessFactors Reward & Recognition
- SAP SuccessFactors HCM Suite
Reproducing the Issue
- Proxy as the user attempting to nominate.
- Navigate to 'Recognize and Reward someone'.
- Select the person to nominate
- Select the Award and Category
- Enter the award amount and provide reasoning for the award.
- Press Send
- Encounter the error message: "Sorry, This employee does not have a budget holder".
Cause
This error occurs when a manager tries to nominate someone underneath them.
The system checks all managers in the hierarchy and their budgets while a manager is giving a spot award.
If a manager in the hierarchy does not have a budget assigned or is inactive, the system cannot find a valid budget holder and raises the error.
Resolution
To resolve this error, please carry out one of the following options:
1) Confirm all managers are included in the budget file:
- Navigate to Reward and Recognition.
- Select on Manage Spot Award Programmes.
- Select the program you want to nominate someone in.
- Choose the Budget tab
- Under Export Budget, download and open the file.
- Inspect the BUDGET_HOLDER column to ensure all managers are listed and have a BUDGET_AMOUNT.
2) Verify the Manager Hierarchy:
- Download the UDF and examine the nominator's manager and their manager.
- If any manager has someone above them who is inactive, either set their manager to NO_MANAGER or activate them.
3) Review Custom Manager Hierarchy:
- If your manager hierarchy is customized, refer to 2878257 - Rewards & Recognition - How to have custom budget holders outside of first manager hierarchy
See Also
2834652 - Reward & Recognition - Tips and Tricks
Keywords
spot award, budget holder error, recognise and reward someone, nomination process, no budget holder, sorry this employee does not have a budget holder , KBA , LOD-SF-RNR , Reward and Recognition , Problem
SAP Knowledge Base Article - Public