Symptom
Prerequisite: After setting PLA-52724, employees have access to their inactive employments in the system. However,
- In PPX, address info is missing for inactive employments even if permission is granted.
- Furthermore, person entities Personal Info, Biographical Info are empty and 400 error is returned.
- In PP3, address info, Personal Info, Biographical Info are displayed as desired.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Employee Central 2H 2025
- Latest People Profile
Reproducing the Issue
- Log in as the employee itself via username and password.
- Navigate to concurrent employments and select inactive employment.
- Under Personal Data, observe that address information is missing, Personal Info and Biographical Info are empty, and 400 error is returned.
- Click on the avatar in the upper right corner of the page and select Public Profile. Observe that the profile is completely empty with the message "There’s no data yet".
- Switch to PP3. Observe that Address Info, Personal Info, and Biographical Info are displayed correctly.
Resolution
Product Engineering is investigating a solution.
Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.
Workaround
As a temporary workaround, please switch back to PP3 by:
go to Company system and logo settings >> disable "Enable Full Profile for the latest People Profile".
See Also
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
Product
Attachments
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SAP Knowledge Base Article - Public