SAP Knowledge Base Article - Public

3680049 - HRIS sync is not triggered after updating records with not the latest sequence number when there are multiple records with the same effective date

Symptom

There are 3 job information records with the same effective date with sequence number 1,2,3, and data is not synced to employee profile after updating the record with sequence number 2.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. There are 3 job information records with the same effective date with sequence number 1,2,3.
  2. Updating the record with sequence number 2.
  3. Data is not synced to employee profile.

Cause

Expected. Because when there are multiple latest job information records with the same effective date, only updates made to the record with the largest sequence number will be synced.

Resolution

Update the record with the largest sequence number.

Keywords

data not synced to employee profile, EP data not updated, job information update not synced, user data not updated, EP header fields not updated, HRIS sync not working, employee central information not synced, real time sync, daily sync job , KBA , LOD-SF-EC-HRS , HRIS Sync , Known Error

Product

SAP SuccessFactors HCM Core 2511