SAP Knowledge Base Article - Public

3680093 - Unable to Delete Sales Quote Due To Error Messages

Symptom

  • Unable to delete Sales Quotes
  • Error messages;

        - The item can't be deleted due to the status of the document.

        - The header can't be deleted due to the status.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center
  2. Go to the Sales Quote view
  3. Select a Sales Quote
  4. Click Delete icon

Result: Unable to delete the Sales Quote due to error messages.

Cause

Status of Sales Quote is Completed. The status is set by Won, Lost, Converted to Sales Order or Cancelled.

Resolution

This is the standard behavior of the system.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

See Also

KBA 2627855 - It is not Possible to Delete a Sales Quote

Keywords

delete, sales quote, unable, cannot, can't, completed, The item can't be deleted due to the status of the document, The header can't be deleted due to the status, error , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer core applications all versions