3680208 - Sender Column In Ticket Interactions Is Empty In SAP Cloud For Customer Core Applications

For some inbound emails linked to existing tickets or creating new tickets, the "Sender" column remains empty despite the sender having a valid email address.

SAP Cloud For Customer

1. Go to Customer Work Center 
2. Go to Contacts Work Center View
3. XYZ is the Contact
4. In XYZ go to Relationship Facet
5. In which 2 business partner with the same name and address
6. None of them is MAIN

• We recommend to the customer maintaining of the two contacts/business partner/business user with the same name and address world lead to inconsistency.
• If the above condition None of the business partner is maintained as MAIN.
• In above business partner one has the email address and other doesn't.
• If, above condition is fulfilled then FIRST business partner is selected.

You have Business partners you can maintain business partner as main(checkbox)(in which email is maintained). Then the email will be fetched in the ticket. 

OR

You can delete the  first business partner (in which email address is not maintained)and add again so that it would move to second position. THE FIRST POSITION WERE THE EMAIL ADDRESS IS PRESENT IT WILL SHOW IN THE TICKET.

• KBA:3317091  ( https://me.sap.com/notes/3317091 ) Sender Column in Ticket Interactions is Empty 

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