Symptom
Managers can bypass item with prerequisite and assign a task observer to its subordinates. Users then can proceed with the task completion without meeting the prerequisite first.
2943084 - "User Can Request Observation" setting disabled vs. manager permission
This KBA explains that a manager can request for observers because the admin side setting is exclusive for users. However it does not cover a scenario with prerequisites.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Create a task item
- Include the item in the libraries
- Set the prerequisite
- Navigate to the user side
- Assign the item
- Now, login or proxy as the user's manager
- Go to Team View
- Find the user
- Find the item
- Click on its title
- Click to request observer
- Proceeded till the end and it will let you add the observer.
Resolution
The issue has been identified and Engineering is preparing the fix. Once we have a fix date and version, this KB will be updated.
Keywords
prerequisite, task, observer, observation, manager, team, view, other, item, pending, LRN-204120, KI2H2025 , KBA , LOD-SF-LMS-ITE , Items , Known Error
SAP Knowledge Base Article - Public