SAP Knowledge Base Article - Public

3680444 - Is it Possible to Hide Subject Field when Raising AskHr Ticket?

Symptom

You want to hide the Subject field when raising a ticket in Ask HR.

Environment

  • SAP SuccessFactors HCM Suite
  • Ask HR - Employee Central Service Center (ECSC)

Reproducing the Issue

  1. Open SuccessFactors Instance.
  2. Click the Ask Hr Button.
  3. Hide the Subject Field.

Cause

Show steps to Hide Subject Field when  Raising AskHr Ticket

Resolution

  1. As confirmed with the Engineering team, it is not possible to hide the Subject field in Ask HR.
  2. Only priority and the category are possible to hide

Keywords

Ask Hr, Subject Field, Hide Subject field, ECSC, Employee Central Service Center,  , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , How To

Product

SAP SuccessFactors HCM Suite 2505