SAP Knowledge Base Article - Preview

3680511 - Pop-up message "Connecting to IDP" prevents loading of Embedded Analytics Story on Workflow from within SalesPortal

Symptom

  • A pop-up message "Connecting to IDP" appears when trying to open an EA Story in Workflow, preventing the expected report from loading.
  • The issue occurs across all browsers, including Chrome and Edge.


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Environment

  • SAP SuccessFactors Sales Performance Management
    • Advanced Workflow for Incentive Management on Legacy
    • Incentive Management on Legacy Hana
    • Embedded Analytics

Product

SAP SuccessFactors Incentive Management all versions

Keywords

KI2H2025, COM-112313, pop-up message, connecting to IDP, adjustment workflow, embedded analytics, report loading issue, authentication error, browser issue, workflow report, EA story, stuck pop-up, IDP authentication , KBA , CEC-SAL-COM , SuccessFactors Incentive Management , CEC-SAL-EA , Embedded Analytics , CEC-SAL-WFL , Advanced Workflow , Known Error

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