SAP Knowledge Base Article - Preview

3680782 - Error message "Error in STA license check for product TICKET_SYS" while creating incident

Symptom

  • Error occurs when attempting to create an incident from a system with help => Create Support message menu option.
  • Error message displayed: "Error in STA license check for product TICKET_SYS" (error number /STAK/MC_CORE003)


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Environment

  • Service Desk / Incident Management
  • S/4 HANA

Product

SAP S/4HANA foundation all versions ; SAP Solution Manager all versions

Keywords

error in sta license check, ticket_sys, /stak/mc_core003, ps4 system, sta technologies, stak, stat, license check, third-party add-on, incident creation, license certificate, sap s/4 hana , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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