3680840 - Self Service Portal Not Usable on Mobile Devices – Screen Does Not Scroll or Display Buttons Properly

• When creating a Service Request from the Self Service Portal on a mobile device, the screen does not scroll vertically.
• As a result, users are unable to access or press the buttons required to continue the request creation process.
• This issue occurs when the mobile device is placed in horizontal (landscape) orientation to view the full equipment hierarchy.
• In vertical (portrait) orientation, the hierarchy display is incomplete or not fully readable.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP Field Service Management (FSM)

SAP Field Service Management, FSM, Self Service Portal, Self Service Assistant, mobile issue, scrolling issue, service request, responsive design, mobile support, tablet issue, feature request, Customer Influence, UI not scrolling , KBA , CEC-SRV-FSM-NOW , FSM Customer Self-Service (Now) , CEC-SRV-FSM-ADM , FSM System Administration , Known Error