3680903 - Multi-Approval Workflow: Email and To-Do for First Approver But To-Do Only for Subsequent ( Second, Third , fourth)Approvers

Symptom

Custom workflow template configured with multiple approval steps (second, third, fourth approvers) where approvers receive Todo items but no email notifications
Only the first step approver receives both email notifications and Todo items correctly
Multi-Approval Workflow: Email for First Approver, To-Do Only for Subsequent Approvers
Standard workflow templates function properly with all approvers receiving notifications

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central - Workflows
SAP SuccessFactors Employee Central - Document Generation

Reproducing the Issue

create WorkflowEmailConfiguration under manage data
configure Manage Workflow Email Configuration
Create a custom workflow notification.
Assign multiple approvers to the workflow.
Trigger the workflow and observe that only the first approver receives the notification.

Note:

Step 1 approver gets both email + ToDo,
Step 2, 3, 4 approvers get only ToDo, no email notification,
Standard workflow templates work fine (so the system email configuration itself is fine).

Cause

Configuration issue

User only switch on Manage Workflow Email Configuration for Workflow Initiated, so only the first step approver can receive email.

Resolution

Go to Admin Center Manage Workflow Email Configuration and create a new configuration
Turn email notifications on or off for the relevant recipients at each workflow action.
Select Workflow Email Configuration: Maternity Leave
Please switch on the email notification for Workflow Approved - current approver, which means it will send email to step approver when approve the workflow.
For example: when a workflow step is approved, you want the initiator and current approver to be notified. You can define the configuration for Workflow approved Action as follows: If you only want to modify an existing configuration, select it from the configuration dropdown list. Example for custom workflow : Maternity Leave:

Example:

FAQ - Additional Information

Q) Where can I get Guide?

A) Guide: Employee Central Workflows: Implementation and Administration

Chapter:

Creating a Workflow Email Configuration
Setting Up Custom Workflow Notifications
Available E-mail Templates for Employee Central Workflows
Workflow Action Contributor Notification : Sends email notification when the workflow is initiated
Workflow Comment Posted Notification: Sends email notifications when a comment is posted on a workflow.
(Optional) Copy the template if you need templates in several languages.

Please find this information documented in a blog: EC Custom Workflow Email Notifications

NOTE: This is a custom solution and therefore it is outside the scope of SAP Cloud Product Support. If customer raises a case, please direct them to the above blog and if they run into any difficulty, they need to reach out to their partner /Professional Services team who will be able to assist them further.

Keywords

INC16420320, Manage Workflow Email Configuration , Workflow Email Configuration, WorkflowEmailConfiguration , Manage Data, step , approver, Standard Workflow Notifications, Document Generation, Language, Workflow Email Notifications , KBA , LOD-SF-EC-WFL-CUS , Custom Workflow Notifications , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , Problem

Product

SAP SuccessFactors HCM Core 2505

Attachments

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