Symptom
- Custom workflow template configured with multiple approval steps (second, third, fourth approvers) where approvers receive Todo items but no email notifications
- Only the first step approver receives both email notifications and Todo items correctly
- Multi-Approval Workflow: Email for First Approver, To-Do Only for Subsequent Approvers
- Standard workflow templates function properly with all approvers receiving notifications
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP SuccessFactors Employee Central - Workflows
- SAP SuccessFactors Employee Central - Document Generation
Product
SAP SuccessFactors HCM Core 2505
Keywords
INC16420320, Manage Workflow Email Configuration , Workflow Email Configuration, WorkflowEmailConfiguration , Manage Data, step , approver, Standard Workflow Notifications, Document Generation, Language, Workflow Email Notifications , KBA , LOD-SF-EC-WFL-CUS , Custom Workflow Notifications , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , Problem
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