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SAP Knowledge Base Article - PreviewSymptom
The Outlook integration setup in SAP Cloud for Customer (C4C) is completed under Groupware Settings, and the connection status shows as "Connected".
The Groupware configuration uses Microsoft 365 OAuth (EWS API) – App-only sign-in, and the middleware setup for Outlook is active.
However, the user does not see the Outlook connector or add-in in their Outlook application, even though the connection status in C4C appears as successfully connected.
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Environment
SAP Cloud for Customer
Product
Keywords
outlook connector; sap c4c; groupware integration; microsoft 365; oauth 2.0; app-only sign-in; exchange online; azure ad; email configuration; outlook add-in; not visible connector; connected but not working; user authentication; mailbox type; ews api; interactive login; synchronization issue; microsoft exchange; office 365; oauth login; c4c groupware; app-only account; email integration; outlook sync; oauth configuration , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To
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