3681091 - Outlook Integration Not Working When Using Basic Authentication (EWS API – End User Sign-In) in SAP C4C

The user has configured their email settings in SAP Cloud for Customer (C4C) with Microsoft Exchange basic authorization (EWS API) – End user sign-in, but the connection status remains Not Connected. As a result, the Outlook integration does not work, and emails are not synchronized.

SAP Cloud for Customer

outlook integration; sap c4c; groupware settings; email configuration; microsoft exchange; basic authentication; ews api; end user sign-in; not connected; exchange online; microsoft 365; oauth 2.0; authentication issue; deprecation; email sync; outlook add-in; connection failure; office 365; azure ad; migration to oauth; login prompt; authorization error; c4c email setup; exchange connection; user mailbox , KBA , LOD-CRM-GW-OUT , Outlook , Problem