Symptom
Alumni process status not changing after offboardee termination, still unavailable in Offboarding Dashboard.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate termination event from Employee Central (EC).
- Employee moves to the Offboarding Dashboard.
- Observe that the Alumni process status remains unavailable after termination date.
Cause
Offboardee's username data issue, there is another user has the same username with offboardee.
Resolution
- Verify the terminated employee's username in the system.
- Ensure that the username is unique and does not conflict with any existing username in the system.
Keywords
alumni process, alumni conversion, alumni status, alumni status not changing, termination event, alumni status unavailable, username conflict, data issue, alumni conversion failure, AlumniUserUtil error, Exception while getting user information, userName could not be set as it already exists in the system , KBA , LOD-SF-OBX-OFP-ALU , Alumni Access , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public