SAP Knowledge Base Article - Public

3681334 - Alumni process status not changing after offboardee termination - Onboarding

Symptom

Alumni process status not changing after offboardee termination, still unavailable in Offboarding Dashboard.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate termination event from Employee Central (EC).
  2. Employee moves to the Offboarding Dashboard.
  3. Observe that the Alumni process status remains unavailable after termination date.

Cause

Offboardee's username data issue, there is another user has the same username with offboardee.

Resolution

  1. Verify the terminated employee's username in the system.
  2. Ensure that the username is unique and does not conflict with any existing username in the system.

Keywords

alumni process, alumni conversion, alumni status, alumni status not changing, termination event, alumni status unavailable, username conflict, data issue, alumni conversion failure, AlumniUserUtil error, Exception while getting user information, userName could not be set as it already exists in the system  , KBA , LOD-SF-OBX-OFP-ALU , Alumni Access , Problem

Product

SAP SuccessFactors Onboarding all versions