SAP Knowledge Base Article - Public

3681430 - "Card Help" translations are not being saved in Configure Latest People Profile - 2H 2025

Symptom

Where adding multiple translations via Card Help text (e.g. for Background or User Information blocks) in Configure Latest People Profile for different languages, the data does not get saved. 

Environment

SAP SuccessFactors Employee Profile - Configure Latest People Profile

Reproducing the Issue

  1. Navigate to Configure Latest People Profile > Personal Data.
  2. Select Edit e.g. Primary Emergency Contact > In Card Help, notice the Translate button.
  3. Click on the Translate Icon > Add the translations for different languages and save it.
  4. Verify that the added translations are not saved.

Cause

This issue occurs where copying and pasting content.

This is a known defect.

Resolution

This issue will be fixed in 1H 2026 release.

Workaround:

  1. After pasting content, type anything like "a" and then delete "a" before saving.
  2. After pasting content, click on any of these buttons above the editor twice before saving.

Keywords

emergency contact, configure latest people profile, help instructions, translations, data not saved, UI transaction, SAP SuccessFactors Employee Central, personal information, behavior issue, INC16649350, KI2H2025, ECT-264229 , KBA , LOD-SF-EP-FPP , People Profile - Full Profile , LOD-SF-EC-PER-ECO , Emergency Contact Details , LOD-SF-EC , Employee Central , LOD-SF-EP , People Profile , Known Error

Product

SAP SuccessFactors Employee Central 2511