SAP Knowledge Base Article - Preview

3681516 - Tickets not created by SAP Cloud ALM External API Management due to "Unauthorized" error

Symptom

  • SAP Cloud ALM External API Management cannot create tickets because of partner error status 401 UNAUTHORIZED.
  • Creating a ticket manually via an SAP Cloud ALM for Operations use case Alert fails and shows pop-up error "[Error Occurred] Configuration error occurred: Unauthorized".


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Environment

  • SAP Cloud ALM
  • External ticketing software

Product

SAP Cloud ALM 1.0

Keywords

KBA , SV-CLM-API , SAP Cloud ALM External API , Problem

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