3681556 - Team View filter is not working in Executive Review - Compensation

When attempting to filter the population on Team View in Executive Review, no employees are displayed. However, if we search for an individual user who belongs to the team we previously tried to filter, that user does appear.

SAP SuccessFactors Compensation

1. Go to Executive Review
2. Open a template
3. Open population filter
4. Select team view and add a planner
5. Click on ok -> no users appear
6. Then search on find user for a specific employee that is under that planner
7. User appears

This behavior is caused due to break in the hierarchy or invalid planner.

The search on Team View allows adding any employee, being a manager or not, and it follows the hierarchy as of today. Make sure there was no change in hierarchy after form was launched and that the user being searched is a valid Manager.  

In case user is a valid manager and issue persists, download the UDF and identify the manager (or second manager, depending on the hierarchy used). Then, trace the reporting line for all managers. A cyclic hierarchy occurs when, for example, Manager A reports to Manager B, Manager B reports to Manager C, and Manager C reports back to Manager A. Check tool will also point to such errors.

When such a cycle exists, it breaks the reporting hierarchy, and as a result, the team view filter will not function properly. To resolve this issue, the hierarchy must be corrected to remove any cyclic reporting relationships. 

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