3681647 - Case category field not saved when creating a case via self-service

When creating a case from self-service, the category field is getting removed after save.

SAP Service Cloud Version 2

1. Navigate to Self-Service.
2. Select "Create Case".
3. Fill in the field "Category Level".
4. Select "Submit".

An extension field for category level has been added to the screen and then hidden, this field duplicates the behavior of the standard field thus the values maintained in the standard field do not get maintained on save.

1. Go to Self-Service.
2. Enable Adaptation Mode.
3. Select the pencil icon to edit visible fields.
4. Delete extension field that duplicate the behavior of standard fields.

No additional references provided.

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