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SAP Knowledge Base Article - PreviewSymptom
When creating a case from self-service, the category field is getting removed after save.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 1.0
Keywords
case category, self-service, category field, not saved, category level, adaptation mode, create case, field issue, category level 1 name, troubleshooting , KBA , CEC-CRM-SELF , ESM support for Self-Service module , Problem
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