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SAP Knowledge Base Article - PublicSymptom
When viewing the Document Flow for a Contract or a Ticket linked to that Contract, they do not appear as linked in the Document Flow tab.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Contracts WC.
- Search for and open any Contract.
- Go to the Tickets tab.
- Click New to create a Ticket.
- Observe that there is no reference between the Contract and the Ticket in the Document Flow tab.
Cause
The Contract Document Flow displays only Follow-Up Tickets. Call-Off Tickets (or Tickets automatically created through Contract determination) are not shown.
This behavior is intentional. A single Contract can generate a large number of Call-Off Tickets, which could overwhelm the Document Flow view. To maintain performance and clarity, only Follow-Up Tickets are displayed.
Resolution
This is the standard behavior of the system.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:
Keywords
Contracts, Tickets, Document Flow, Linked, Not Appear, Reference , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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