SAP Knowledge Base Article - Public

3681769 - Address Information summary for multiple records in Latest People Profile - Employee Central

Symptom

When at least 2+ address types are maintained in the employee profile, the summary information only shows City, Zip Code and Country.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Access the Employee Profile page.
  2. Open the Personal Information portlet.
  3. Add multiple address records (e.g., permanent, temporary, mailing).
  4. Observe the Addresses summary tile in the Latest Full Profile view.

Cause

The summary information only shows City, Zip Code and Country when having multiple records.

Resolution

You can control through City, Zip Code and Country in Manage Business Configuration by disabling or enabling these fields.

However, if you want to be able to improve system's usability, you may consider submitting an Enhancement Idea. 

  • By doing so, it may be considered for a future enhancement. Though we may not be able to accommodate every suggestion, we do our best to accommodate ideas which will be a valid enhancement to the system.
  • As peer voting is one of the factors taken into account when reviewing enhancement requests, we encourage you to provide a clear and detailed explanation, so that peers may be able to fully understand the request and vote for it, if they too believe it's needed.
  • See KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products.

See Also

Keywords

missing address details, summary tile, latest full profile, multiple address records, sap successfactors, employee central, personal information, address information, city, zip code, street address, customization, enhancement request, SF, EC, PER, ADR, FPP , KBA , LOD-SF-EC-PER-ADR , Home Adress - Config, Rules, RBP, UI , LOD-SF-EC , Employee Central , LOD-SF-EC-PER , Person Data (All Person Data Types) , LOD-SF-EP , People Profile , LOD-SF-EP-FPP , People Profile - Full Profile , Product Enhancement

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions