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SAP Knowledge Base Article - PreviewSymptom
- When a gift card is scanned it is added to the shopping cart and reduces the shopping cart value according to its value.
- Gift cards are not recognized as a payment method during the payment process but are instead treated as articles and added to the shopping cart.
- This behavior causes confusion for cashiers as it becomes difficult to differentiate between gift cards and articles.
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Environment
SAP Customer Checkout
SAP Customer Checkout point-of-sale, cloud edition
Product
SAP Customer Checkout all versions ; SAP Customer Checkout point-of-sale, cloud edition all versions
Keywords
coupon, gift card, shopping cart, sap customer checkout, automatic addition, payment method, article recognition, cashier confusion, evaluation issues, negative amount, CCO, voucher , KBA , IS-SE-CCO , Customer Checkout , Problem
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