Symptom
The requirement is to export Language Adaptation configuration in Tenant A, and then import it into Tenant B
Environment
SAP Sales/Service Cloud Version 2
Reproducing the Issue
- Log in to tenant A as admin user.
- Navigate to Settings -> Extensibility -> Language Adaptation.
- Select desired entity and languages.
- Export the file.
- Log in to tenant B.
- Navigate to Settings -> Extensibility -> Language Adaptation.
- Select same entity and languages.
- Import the file exported from tenant A.
Cause
Language Adaptation Tool does not support transferring Language Adaptations across two different tenants.
Resolution
This feature is not supported.
You can request this feature in the influence portal.
Please find the link to the portal below. First, you can search to see if any similar requests have already been made. If so, you can directly vote for it. Otherwise, go ahead and create the request directly.
SAP Sales and Service Cloud Version 2 & SAP Enterprise Service Management:
Keywords
language adaptation, import, export, error, tenants, systems, QA, Dev, Prod, Production, LAT, Transport, Upload , KBA , CEC-CRM-TXA , Text Adaptation , Problem
SAP Knowledge Base Article - Public