3682456 - 2H 2025 - Custom label for RECRUITING_OFFER_DETAIL_OFFER_DETAILS causing UI issue in offer approval page

• Custom label for RECRUITING_OFFER_DETAIL_OFFER_DETAILS causing the offer approval page to be "pushed out"
• The buttons on the offer approval page e.g. "Send for Approval" are only visible when the page is zoomed out.
• The layout does not dynamically adjust to display the buttons at normal zoom levels (100%).

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Recruiting Management

1. Recruiting>Job Requisitions
2. Click on number of candidates for job req
3. Click on candidate
4. Take Action>Offer>Offer Approval on legacy or "Initiate Offer Approval" on new workbench
5. Scroll down and see buttons are not there:
   
6. Zoom out and see that buttons are in fact there but that the custom label on top is pushing the page out:
   

A custom label for the message key RECRUITING_OFFER_DETAIL_OFFER_DETAILS is causing the offer approval page layout to expand and not wrap, resulting in the buttons being pushed out of view at normal zoom levels.

Engineering team have created a patch for this and it will be available on:

• 25th November in Preview
• 27th November in Production

WORKAROUND: Remove custom label or shorten it or else you can just zoom out of the page to make buttons visible.

KI2H2025, offer details page, Send for approval, UI issue, buttons not visible, not showing , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Known Error