Symptom
When creating unplanned items from a service confirmation, the system prompts for the reference service order item to which the new item should be linked. However, the unplanned items are created as main items in the service order and it is expected that the unplanned items are created as subitems.
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Environment
- SAP S/4HANA
- SAP S/4HANA > Service > Service Processes > Service Confirmations
Product
SAP S/4HANA all versions
Keywords
unplanned items, service confirmation, main items, sub-items, higher-level item, SAP S/4HANA, service order, collective accounting, item types , KBA , CRM-S4-SRV-SCO , S4CRM: Service Confirmation , Problem
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