SAP Knowledge Base Article - Preview

3682492 - Attachments stuck uploading when creating new tickets in AskHR

Symptom

When creating new tickets in AskHR, the attachments get stuck uploading, displaying "Uploading 0%" or "Upload completed" with infinite loading (3 dots displayed), but never actually complete the upload.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors HCM Suite

  • Employee Central Service Center (ECSC) / AskHR

Product

SAP SuccessFactors HCM Suite all versions

Keywords

attachments stuck, uploading 0%, ask hr, sap successfactors, employee central, ticket creation, file upload issue, UI5 version, sapui5 upgrade, ecs, service center, ask hr ticket, walkme, script, ajax , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem

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