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SAP Knowledge Base Article - PreviewSymptom
After implementing an external hook, you can see the following error when saving or changing an object instance:
- External post-hook for XYZ timed out. Contact your administrator with log ID 00000000-0000-0000-0000-000000000000.
- External pre-hook for XYZ timed out. Contact your administrator with log ID 00000000-0000-0000-0000-000000000000.
When accessing the Logs into the Extensibility Administration, you can see the following error:
- External post-hook for XYZ timed out
- External pre-hook for XYZ timed out
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Environment
- SAP Sales Cloud Version 2
- SAP Service Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
external hook, timed out, External post-hook, external pre-hook, error , KBA , CEC-CRM-CZM-CUL , Custom Logic for for SAP Sales/Service Cloud , Known Error
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