3682561 - "Communication system used in the communication configuration for the outbound synchronous message is inactive" Error Message due to External Hook Execution

After implementing an external hook, you can see the following error when saving or changing an object instance:

• The receiver communication system used in external post-hook for XYZ is inactive. Contact your administrator with log ID 00000000-0000-0000-0000-000000000000.
• The receiver communication system used in external pre-hook for XYZ is inactive. Contact your administrator with log ID 00000000-0000-0000-0000-000000000000.

When accessing the Logs into the Extensibility Administration, you can see the following error:

• Error raised from the connector service: Communication system used in the communication configuration for the outbound synchronous message is inactive.

• SAP Sales Cloud Version 2
• SAP Service Cloud Version 2

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