Symptom
- The "View Company Documents" section on the Home Page appears blank despite documents being uploaded and visible to employees.
- External users cannot see any documents in the "Company Documents" section.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Log into the system as the user.
- Navigate to the "View Company Documents" section on the Home Page.
- Observe that the section appears blank despite documents being uploaded and visible to employees.
Cause
The "View Company Documents" section is restricted to internal users/employees only.
Resolution
If external users need access to the company documents, create a custom tile for them.
Refer to the guide on Creating a Custom Card for Company Documents | SAP Help Portal for detailed instructions.
See Also
Keywords
view company documents, home page, blank section, external users, internal users, onboarding documents, document category, document group, manage home page, quick actions, custom tile, sap successfactors onboarding, document management, visibility issue, uploaded documents, employee access , KBA , LOD-SF-OBX-DM , Document Management , Problem
SAP Knowledge Base Article - Public