SAP Knowledge Base Article - Public

3682592 - “View Company Documents” Not Visible to Onboardees

Symptom

  • The "View Company Documents" section on the Home Page appears blank despite documents being uploaded and visible to employees.
  • External users cannot see any documents in the "Company Documents" section.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into the system as the user.
  2. Navigate to the "View Company Documents" section on the Home Page.
  3. Observe that the section appears blank despite documents being uploaded and visible to employees.

Cause

The "View Company Documents" section is restricted to internal users/employees only.

Resolution

If external users need access to the company documents, create a custom tile for them.

Refer to the guide on Creating a Custom Card for Company Documents | SAP Help Portal for detailed instructions.

See Also

Creating a Custom Card for Company Documents | SAP Help Portal 

Keywords

view company documents, home page, blank section, external users, internal users, onboarding documents, document category, document group, manage home page, quick actions, custom tile, sap successfactors onboarding, document management, visibility issue, uploaded documents, employee access , KBA , LOD-SF-OBX-DM , Document Management , Problem

Product

SAP SuccessFactors Onboarding 2505