3682611 - Custom Email Not Logged in Email Status

• A custom email does not appear in Email Services, despite being successfully received in the recipient's email inbox.
• The issue occurs when the onboarding process is canceled for a candidate.

SAP SuccessFactors Onboarding

1. Go to Onboarding Dashboard.
2. Go to Affected candidate > Actions.
3. Cancel Onboarding.
4. Go to Email service -> email status -> No email has been found.

The priority field for the custom email template was empty, which is mandatory for saving templates from Email Services.

1. Navigate to the Email Services page.
2. Edit the Custom email template.
3. Select a Priority value (choose "High" first).
4. If the intended priority is "Low," switch the priority to "Low" after selecting "High" so that the system detects a change.
5. Save the template.

Refer to: SAP Note 3228120 - Email Notifications Framework Troubleshooting Guide

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