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SAP Knowledge Base Article - PreviewSymptom
Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 1.0
Keywords
missing service categories, level 2 categories, case creation, draft status, catalog definition, SAP Sales Cloud, SAP Service Cloud, service categories not active, troubleshooting missing categories , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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