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SAP Knowledge Base Article - PreviewSymptom
When making modifications or updates to a case, you notice that the Form Determination Rules trigger on every update, and sometimes based on different conditions maintained, the form assigned to the case is either removed or changed due to that.
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Environment
SAP Service Cloud Version 2.
SAP Enterprise Service Management.
Product
SAP Enterprise Service Management all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Form, Form Determination, Form Determination Rule, Rule, Determination, Trigger, Triggers, ESM, Enterprise, Enterprise Service Management, SAP Service Cloud Version 2, Version 2, V2, Case, Cases, Case Determination, , KBA , CEC-CRM-FORM , SCV2 and ESM support for Forms , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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