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3683114 - VSaaS - Error "User Name is Required" when using saved credentials for e-signature

Symptom

  • After the latest VSaaS release, users encounter issues when using e-signature to confirm course completion. Error message displayed: "User Name is Required".
  • The issue occurs when users use credentials saved in the password manager of their browser.
  • Clearing cache, cookies, and re-saving the password resolves the issue temporarily, but the error reappears when signing the next course using the password manager.


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning 2505

Keywords

e-signature, esignature, esig, user name is required, saved, credentials, password, manager, learning, course, completion, error, message, verify, vsaas, pin, required, KI2505, LRN-204252 , KBA , LOD-SF-LMS-ESG , E-Signature , Known Error

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