3683193 - Blank page appears when clicking "Suggested by" to view comment in course details page - 2H2025 SAP Successfactors Learning

Post 2H2025 release, a blank page appears when clicking "Suggested by" to view comments in course details page.

SAP SuccessFactors Learning

1. Login and go to Learning, recommend any item to a test user >
2. Go to Learning administration to launch proxy for the test user or login as the test user >
3. Scroll down to the bottom of New Learning experience > Suggested for me >
4. Click the suggestion card >
5. On the course details, click Suggested by to view comment >
6. Observe that the comment is not displayed and page turns blank.

Note: Sometimes the issue only appears in some locales like Japanese, Chinese or Korean AND when an item is recommended by both admin and peer.

Our Learning Engineering team has finalized their work on the situation, and the fix is scheduled to be delivered with 2511 patch 9. Additional details are available in the following links: Product Release & Road Map Information | SAP SuccessFactors - Patch Details. 

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KBA 2692971 - SAP SuccessFactors Known Issues for the 2H 2025 Release

comment, not, displayed, display, course, detail, learning, suggestion, card, ilx, administration, issue, troubleshooting, lms, visibility, KI2H2025, LRN-204265 , KBA , LOD-SF-LMS-LRR , Recommendations , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ILX , Integrated Learning Experience , Known Error