Symptom
- Users are unable to log in and connect to Global Protect due to Multi-Factor Authentication being enabled by the network team.
- MFA code is required but not received in Microsoft Authenticator.
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Environment
- SAP SuccessFactors Sales Performance Management
- Incentive Management
- Incentive Management on Hyperscalers
- Incentive Management on Legacy Oracle
- Incentive Management on Legacy Hana
- Territory And Quota
Product
Keywords
multi-factor authentication issue, MFA code not received, SAP SuccessFactors login problem, Incentive Management authentication error, VPN connection issue, MS authentication page error, user ID verification problem, authenticator application update, authentication code configuration, login security issue, re-register MFA, device configuration for MFA, logout and login for authenticator, security account configuration, authentication process troubleshooting. , KBA , CEC-SAL-COM , SuccessFactors Incentive Management , CEC-SAL-TAQ , SuccessFactors Territory and Quota , Known Error
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