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SAP Knowledge Base Article - PreviewSymptom
- Users are unable to log in and connect to Global Protect due to Multi-Factor Authentication being enabled by the network team.
- MFA code is required but not received in Microsoft Authenticator.
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Environment
- SAP Sales Performance Management
- Incentive Management
- Incentive Management on Hyperscalers
- Incentive Management on Legacy Oracle
- Incentive Management on Legacy Hana
- Territory And Quota
Product
SAP Incentive Management all versions ; SAP Territory and Quota all versions
Keywords
multi-factor authentication issue, MFA code not received, MS authentication page error, user ID verification problem, authentication code configuration, re-register MFA, device configuration for MFA, security account configuration. , KBA , CEC-SAL-COM , Incentive Management , CEC-SAL-TAQ , Territory and Quota , How To
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