SAP Knowledge Base Article - Preview

3683209 - Multi-Factor Authentication Issue while connecting Global Protect - SAP SuccessFactors Sales Performance Management

Symptom

  • Users are unable to log in and connect to Global Protect due to Multi-Factor Authentication being enabled by the network team.
  • MFA code is required but not received in Microsoft Authenticator.


Read more...

Environment

  • SAP SuccessFactors Sales Performance Management
    • Incentive Management
    • Incentive Management on Hyperscalers
    • Incentive Management on Legacy Oracle
    • Incentive Management on Legacy Hana
    • Territory And Quota

Product

SAP SuccessFactors Incentive Management all versions ; SAP SuccessFactors Territory and Quota all versions

Keywords

multi-factor authentication issue, MFA code not received, SAP SuccessFactors login problem, Incentive Management authentication error, VPN connection issue, MS authentication page error, user ID verification problem, authenticator application update, authentication code configuration, login security issue, re-register MFA, device configuration for MFA, logout and login for authenticator, security account configuration, authentication process troubleshooting. , KBA , CEC-SAL-COM , SuccessFactors Incentive Management , CEC-SAL-TAQ , SuccessFactors Territory and Quota , Known Error

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.